Solve all your doubts
Frequent questions
Below, we present the frequently asked questions that our clients usually ask. If you have any other questions, please feel free to contact us.
Shipping to all Spain
We ship to all of Spain in 24/72 hours.
5 days to make a return
You can return a product within 5 days of receiving the order. The product must be in its original packaging and in perfect condition. For more information, see our Return Policy section.
Secure payments
We accept credit and debit cards and bank transfer.
Company | Products
We offer a wide selection of high-quality food products, such as flavored oils, black truffles, mushrooms, black garlic…
Yes, we offer a selection of organic and sustainable agriculture products. These products are properly labeled so you can easily identify them.
We make sure that all of our products are of the highest quality. We work with carefully selected suppliers who guarantee the quality and authenticity of the products.
We ship to all of mainland Spain and the Balearic Islands. Shipments are made in optimal temperature and packaging conditions to ensure that the products arrive in perfect condition.
We accept credit and debit cards and bank transfer.
Yes, you can return a product if you are not satisfied. Contact us so we can fix it. Consult our return policy section.
The delivery time depends on the area where you are and the route of the transport agency. In general, you should receive your order within a week.
Yes, an invoice will be automatically sent to your email within a maximum period of 72 hours after making the payment.
Shopping
To make a purchase in our online store, you simply have to search for the product you want, select it and add it to your shopping cart. Then, you must follow the steps of the payment process and confirm the purchase.
Yes, you can make a purchase without registering. However, if you register, you will be able to access exclusive discounts and promotions, as well as review your previous orders and save your shipping and billing addresses.
Once you have completed the payment process, you will receive an order confirmation email. If you don’t receive it, please contact us.
If you need to modify or cancel your order, contact us as soon as possible so that we can help you at urdet@urdet.com or +34 973 492 183
The delivery time depends on the area where you are and the route of the transport agency.
If the product you received is not what you expected, please contact us so we can fix it. You may be able to return the product for a refund or a new product.
Payments
We accept credit-debit cards and bank transfer.
The charge is made at the time the purchase is confirmed. If you have chosen to pay by bank transfer, the payment must be received before proceeding with the shipment of the product.
No, we currently do not offer the option to split your payment into multiple installments.
If your credit card is declined, there may be a problem with the information you provided. In this case, contact us so we can help you solve the problem.
No, once the order has been placed, it is not possible to modify the payment method. If you need to make any changes, please contact us so we can help you.
The invoice will be automatically sent to your email within a maximum period of 72 hours after making the payment.
Offers and News Bulletin
In our online store and company, we are always looking for new ways to bring you the best products and exclusive offers. For this reason, we invite you to subscribe to our newsletter so that you are up to date with all our news.
